CBSE Launches Helpline for Class 12th Evaluation Issues 2026

The CBSE Class 12 Evaluation Issues 2026 controversy has continued to grow after students and parents raised concerns regarding low marks and alleged discrepancies in the new On-Screen Marking (OSM) evaluation system. In response, the Central Board of Secondary Education has launched helpline support and grievance assistance facilities for affected students. The board has advised students not to panic and instead use official verification, photocopy, and re-evaluation channels if they are dissatisfied with their Class 12 results. CBSE has also defended the OSM digital evaluation system, stating that the process was introduced to improve transparency and reduce manual errors.

CBSE Helpline Number 2026 for Class 12 Students

CBSE has activated multiple helpline and counselling support services to address student concerns related to evaluation, rechecking, and result-related stress.

Official CBSE Helpline Numbers

The board has also provided email-based support and regional office assistance for students facing technical or evaluation-related problems.

Why Are Students Raising Concerns Over CBSE Evaluation 2026?

The issue started after the declaration of the CBSE Class 12 Result 2026, especially among Science stream students. Many candidates claimed they received unexpectedly low scores in subjects like Physics, Chemistry, Mathematics, and Biology.

Major Complaints Raised by Students

Some students also questioned whether handwritten responses near page margins were properly visible during digital evaluation.

What is the CBSE OSM Evaluation System?

The On-Screen Marking (OSM) system is a digital evaluation method where physical answer sheets are scanned and checked online by evaluators through a computer-based interface. According to CBSE:

• Over 98 lakh answer sheets were digitally evaluated
• Around 70,000 evaluators participated
• Manual totalling errors were eliminated
• Evaluation monitoring became easier

The board said the system improves objectivity and automatically flags incomplete evaluation cases.

CBSE Re-Evaluation 2026 Process and New Guidelines

CBSE has introduced a revised post-result verification framework for Class 12 students under the OSM system.

New CBSE Re-Evaluation Process

Students can reportedly apply for scanned copies of answer sheets from May 19 to May 22, 2026.

How to Contact CBSE for Evaluation Issues 2026?

Students facing problems can use the following support channels:

1. Call the official CBSE helpline number
2. Visit the CBSE grievance portal
3. Apply for scanned answer sheet copies
4. Submit re-evaluation requests online
5. Contact regional CBSE offices if required

Official CBSE Website

CBSE Official Website

Result Support Portal

CBSE Result Portal

CBSE Clarifies Evaluation Process After Student Backlash

CBSE has clarified that answer sheets were evaluated by trained human evaluators and not by artificial intelligence or automated software. The board also stated:

• Alternative correct answers were considered
• Step marking guidelines were followed
• Digital monitoring improved accuracy
• Students can officially challenge discrepancies

Despite criticism, CBSE has not announced any decision to discontinue the OSM system.

CBSE Result 2026 Trend and Pass Percentage

The Class 12 pass percentage reportedly declined this year compared to 2025, which further intensified student concerns regarding evaluation strictness.

Experts believe stricter evaluation standards and digital monitoring may have contributed to lower scores in some subjects.

Important Advice for Students

Education experts have advised students to:

• Carefully review scanned answer sheets
• Avoid relying only on social media claims
• Use official re-evaluation channels
• Contact CBSE support if genuine discrepancies exist

Students are also encouraged to seek counselling support if result-related stress becomes overwhelming.

CBSE Class 12 Evaluation Issues 2026 FAQs